Customer Service Rep(01561) - 11124 Old St. Charles Rd

Domino's Franchise • Saint Ann, MO

2d • Onsite

About The Position

The Customer Service Representative works at the Saint Ann location at 11124 Old St. Charles Rd. The role handles customer interactions by phone and in person, processes orders and cash transactions, and prepares food items according to company standards. It also supports day-to-day operations by maintaining a clean and organized environment and collaborating with colleagues, including during busy periods. The position requires flexibility in a fast-paced customer-focused setting and the ability to stand for extended periods and lift items weighing up to 25 lbs.

Requirements

• Excellent communication skills and the ability to interact warmly and professionally with customers and team members.
• Strong customer service orientation and commitment to customer satisfaction.
• Friendly, approachable demeanor and positive attitude.
• Basic computer proficiency for order processing systems and point-of-sale platforms.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills to address customer concerns and resolve issues empathetically.
• Team-oriented approach and willingness to support colleagues.
• Active listening skills and patience in understanding customer needs.
• Conflict resolution skills and composure in challenging situations.
• Time management and organizational skills to prioritize tasks and meet deadlines.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Ability to follow directions and adhere to company policies, procedures, and standards.
• Ability to stand for extended periods and regularly lift up to 25 lbs.
• Reliability, punctuality, and consistent attendance.
• Resilience and adaptability in a dynamic, customer-focused environment.
• Must be able to work at 11124 Old St. Charles Rd, Saint Ann.

Nice To Haves

• Previous customer service or food service experience.
• Experience with cash handling and point-of-sale systems.

Responsibilities

• Answer incoming phone calls and assist customers professionally and courteously.
• Take and process customer orders accurately and efficiently.
• Prepare food items according to company standards and quality specifications.
• Handle cash transactions precisely and maintain accurate financial records.
• Address customer concerns and work to ensure a positive customer experience.
• Maintain a clean, organized, and welcoming work environment.
• Collaborate with team members to support smooth operations during busy periods.
• Assist with cleaning and organizational tasks.
• Lift and move items weighing up to 25 lbs. when required.
• Follow company policies and procedures while adapting to a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed