Remote Customer Service Representative Part-time
About The Position
TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote position—work from the comfort of your home office while making a meaningful difference in people's lives. You'll provide the vital link between individuals and their healthcare services, all while enjoying competitive pay, comprehensive benefits, and clear career advancement opportunities with a stable, veteran-owned company. Required training will be Full-time for four (4) weeks from 8:00 a.m. to 4:30 p.m. (PST) after training is complete you will begin your part-time schedule. Remote work with flexibility: This position is fully remote. In-person attendance in Sacramento may occasionally be required for initial training, emergency business continuity situations, or performance support—but your day-to-day work happens from home.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience
- Strong communication skills (written and verbal)
- Ability to work independently and problem-solve
- Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
- Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605). This supports initial training and rare emergency business continuity needs.
Nice To Haves
- Experience with CRM tools, help desk software, or call center technology
- Familiarity with healthcare or government programs
Responsibilities
- Answer inbound calls using our automated system and provide clear, professional assistance
- Research and resolve customer inquiries while meeting service level agreements
- Document all interactions in our CRM system with thorough, accurate notes
- Guide callers through online applications and processes
- Maintain current knowledge of program regulations and policies
- Make outbound follow-up calls when needed
- Collaborate with team members and escalate complex issues to leadership
Benefits
- 9 paid holidays
- 2 weeks PTO
- 401(k) with company match
- Paid training
- Clear paths to Team Lead, Supervisor, and Specialist roles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
