Remote Customer Service Representative
About The Position
This is a remote contract position based out of Atlanta, GA. The primary focus is to deliver the highest level of customer service experience by answering customer calls, assisting with account management, troubleshooting issues, and acting as an expert on company products and policies. The role involves administrative duties such as inputting customer information into a database. Extensive self-study, training, and testing are required, with eligibility for training and certifications dependent on passing exams. Adherence to regulated communication guidelines and defined procedures is essential.
Requirements
- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience
- High level food service/retail expereince required.
- RECENT work history - no large gaps in their tenure or recent history.
- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
- Unable to demonstrate understanding of a workflow process
- Unable to provide well-rounded responses to specific questions/ short answers
- In conversation, demonstrates the inability to understand and follow policy and procedures
- In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others
Nice To Haves
- Customer service at a high level
- Call center experience
Responsibilities
- Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Upload documents
- Answer general questions
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
- Verify eligibility for coverages/review healthcare options
- Find creative solutions to any, and all, consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
- Display flexibility and willingness to accept constantly changing project/program updates
- Demonstrate corporate values on a consistent basis
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
- Input customer information into a database
- Various administrative duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
