Customer Service Representative (Remote)

Brightree

1d • Remote

About The Position

Brightree by ResMed is hiring motivated, customer-focused individuals for a fully remote Customer Service Representative role. This position involves managing inbound and outbound calls to support patients with product resupply. The role is ideal for those seeking to transition from traditional office environments to a work-from-home setup within an innovative healthcare technology company. If you enjoy helping people, providing excellent service, and working with purpose, this role offers competitive pay, excellent benefits, and a supportive work environment.

Requirements

• High school diploma required.
• 1+ year of customer service and/or sales experience.
• Self-motivated with the ability to troubleshoot and adapt quickly.
• Strong verbal and written communication skills.
• Highly detail-oriented with a focus on data-entry accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable working independently.
• HIPAA compliant work environment.
• Hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Wi-Fi, satellite, cellular, and 5G connections are not supported.

Nice To Haves

• Prior call center experience.
• Bilingual proficiency in Spanish.

Responsibilities

• Manage inbound and outbound calls with patients to support resupply of existing products.
• Serve as the primary point of contact for creating and booking patient orders.
• Complete tasks accurately and on time.
• Collaborate with internal and external teams to resolve issues.
• Monitor performance metrics and meet quality and service-level standards.
• Deliver exceptional customer service while effectively multitasking across multiple accounts.
• Handle high-volume (100+) inbound and outbound calls per day.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days Paid Time Off (PTO) in their first year of employment.
• 11 paid holidays plus 3 floating days.
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED