Customer Service Rep(06067) - 15530 Old Columbia Pike

Domino's Franchise•Burtonsville, MD

1d•Onsite

About The Position

The Customer Service Representative serves customers in person and by phone, processes orders and payments, prepares food, and helps maintain a clean and safe store. Team members receive in-store training and support. The role may be part-time or full-time, and the description presents opportunities to grow into management or franchise ownership. Work takes place in a restaurant with temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some areas. The role may involve outdoor tasks in varying or adverse weather, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activity includes standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and continuous hand use.

Requirements

Ability to provide friendly, positive customer service.
Ability to comprehend and give correct written instructions.
Verbal communication skills for interacting with customers and coworkers, in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Writing and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, and work alone or with others, including under stress.
Ability to meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the described physical tasks, including lifting and carrying deliveries weighing up to 50 pounds, reaching continuously, and frequent hand use.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take and process orders by phone and in person, including entering orders by keyboard or touch screen.
Handle customer concerns.
Handle cash and make correct change.
Upsell products.
Prepare high-quality pizzas and other products; prepare food and control portions.
Follow hygiene and food safety practices.
Operate store equipment and stock ingredients and supplies.
Receive deliveries and move ingredients from the delivery area to storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Meet quality-control standards and make judgments and decisions as needed.