Customer Service Rep(06082) - 11717 Old National Pike

Domino's Franchise•New Market, MD

About The Position

A Domino’s Customer Service Representative provides friendly service while taking and processing customer orders, preparing pizzas and other products, and helping keep the store clean, stocked, and safe. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can provide opportunities to advance into management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
Ability to work in varying and sometimes adverse weather conditions and in changing store temperatures, including exposure to food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products, including shaping dough and preparing food.
Control food and portion usage and follow hygiene and food-safety practices.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and remove trash.
Communicate with customers and co-workers to process orders.
Perform other store tasks as needed, including moving trays and occasionally changing sign prices or performing maintenance.