Customer Service Representative – Entry Level

TRVC • Belton, TX

2d

About The Position

This is an entry-level customer service role with an established local automotive business. The representative greets and assists customers, answers calls and inquiries, explains automotive services such as windshield repairs and replacements and window tinting, and helps schedule appointments. The role also involves gathering customer information, maintaining accurate records, sharing appointment and service updates, helping resolve customer questions and concerns, and coordinating with technicians and other team members to deliver a positive customer experience.

No previous customer service or automotive experience is required. Training is provided from day one, and the company is looking for friendly, dependable, motivated people who are eager to learn and develop customer service and communication skills. The position offers opportunities for career advancement and the potential to build a long-term career with a growing local business.

Requirements

• Friendly, outgoing, and approachable.
• Comfortable speaking with customers over the phone and in person.
• Good communication and active listening skills.
• Dependable and punctual.
• Organized and detail-oriented.
• Positive, professional, and eager to learn.
• Comfortable using computers and learning new systems.
• Able to work in a fast-paced environment.
• No previous experience is necessary.

Nice To Haves

• Experience in retail, restaurants, hospitality, reception, sales, call centers, or other customer-facing positions is a plus, but not required.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer incoming customer calls and respond to inquiries.
• Help customers understand available automotive services.
• Provide information about windshield repairs, replacements, window tinting, and other vehicle care services.
• Assist customers with scheduling appointments.
• Gather customer information and maintain accurate records.
• Communicate with customers regarding appointments and service updates.
• Help resolve customer questions and concerns.
• Coordinate with technicians and other team members.
• Deliver a positive customer experience from beginning to end.

Benefits

• Training provided from day one.
• Opportunity to develop valuable communication and customer service skills.
• Supportive team environment.
• Opportunities for career advancement.
• Professional development and hands-on training.
• Opportunity to build a long-term career with a growing local business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed