Customer Service Representative
About The Position
Come be part of the billion-dollar freight industry with Summit Logistics Group! Voted the #1 fastest-growing company in Wilmington and ranked #190 among the fastest-growing companies in the U.S., Summit Logistics Group is looking for a motivated and detail-oriented Logistics Coordinator to join our team. As a Customer Service Representative, you will play an important role in supporting customer relationships and ensuring accurate, efficient coordination of daily transportation operations. This position is responsible for responding to customer inquiries, entering and maintaining accurate load and customer information within Summit Logistics Group’s Transportation Management System, and coordinating pickup and delivery appointments. The Customer Service Representative will work closely with the Operations Manager and Logistics Coordinator to ensure all load bookings are documented accurately, and customer expectations are met throughout the process. The ideal candidate is organized, dependable, and able to manage multiple priorities in a fast-paced environment. This role requires strong communication, data entry, attention to detail, problem-solving, and critical-thinking skills, along with a high level of urgency and accountability. The successful candidate must be customer-focused, professional, and responsive when addressing inquiries, coordinating appointments, and resolving service-related issues. The ability to maintain accurate records, communicate effectively with internal teams, and provide timely, reliable customer support is essential to success in this role. This position reports directly to the Customer Service Manager.
Requirements
- 1+ years’ experience specifically with domestic freight brokerage.
- 1+ years of customer service experience.
- Excellent skills for communicating and relating with both team members and customers.
- Strong communication skills.
- Proficient in Microsoft Office and transportation management software.
- Applicants must be legally authorized to work in the United States at the time of application.
- We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g., H-1B) for this position.
Responsibilities
- Ensure accurate and timely load data entry into our TMS operating system.
- Assist with customer inquiries as needed.
- Set all pickup and delivery appointments accurately
- Monitor SLG Customer Service email and assist with timely responses
- Maintain relationships with carriers and customers as needed.
- Solve customer and carrier problems and help resolve issues.
- Ensure all data entry is accurate for Operations team.
- Excellent multitasking skills as well as operating knowledge of computer software programs.
- Update info as needed in customer portals
- Help with paperwork as requested by CSR manager
Benefits
- Medical, Dental, and Vision benefits
- Competitive compensation
- Paid Training
- 401(k)
- Weekly Team Building Events and Competitions
- Opportunities for community outreach
- Paid Time Off program that increases as you continue your career with us
- Mentorship and opportunities to grow and advance in your position
- Sponsored company outings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
