Customer Service Representative (1st Shift)

EssilorLuxottica Group•Tacoma, WA

22h•$19 - $26•Onsite

About The Position

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They offer industry stakeholders in over 150 countries access to a global platform of high-quality vision care products. Their unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. In their dynamic environment, fueled by technology and innovation, their people have the space to pioneer new solutions. Join their global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Requirements

High School or equivalent
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar

Nice To Haves

Associate degree or higher
Previous experience in a telephonic or personal customer contact position
Luxottica Retail store/field experience

Responsibilities

Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.