Field Service Representative (1st Shift)

Kreg Therapeutics LLC•Omaha, NE

14d•Onsite

About The Position

Field Service Representative (FSR) – (On-Site in Hospital setting) Join a mission that truly matters. At Kreg Therapeutics, we partner with hospitals to improve outcomes for their most complex patients. Our specialty beds and 24/7 rental services help clinical teams mobilize patients safely, efficiently, and compassionately. As a fast-growing, mission-driven company, we empower our teams to take ownership, innovate, and make measurable impact every day. We are seeking a dedicated Field Service Representative-On Site (FSR) who will support our operations through delivery support, setup, service, cleaning, and pickup preparation of rental medical equipment. This hands-on role is essential to helping medical teams provide high-quality care. Position Overview The Field Service Representative reports to the Operations Manager and local Supervisors and serves as a direct point of support for our hospital partners. This role includes equipment handling, customer service, cleaning/disinfecting, technical troubleshooting, and coordination with dispatch. Training is provided on all Kreg products and processes.

Requirements

Ability to pass a criminal background check and drug screening (pre-employment and random).
Experience in customer-facing or service-oriented roles is highly preferred.
Strong problem-solving, time-management, and communication skills.
Ability to lift 50 lbs. and safely handle large medical equipment with provided tools and training.
Comfortable working in medical facilities and interacting with clinical staff.

Responsibilities

Serve as a professional, customer-focused point of contact at each facility.
Build positive relationships and provide equipment training to on-site staff when needed.
Communicate effectively with central dispatch and hospital staff regarding order status and service needs.
Use sound judgment to troubleshoot challenges and ensure timely service.
Prepare equipment for patient use through cleaning, disinfecting, testing, and inspection.
Move, position, and maneuver specialty medical beds and equipment—up to 1,000lbs. using provided tools and safe handling techniques.
Load and secure equipment prior to transport by the designated driver (you will not operate or drive vehicles).
Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.
Step safely in and out of the truck deck (approximately a two-foot height) to assist with loading/unloading.
Lift up to 50 lbs. as part of routine job functions.
Become proficient in troubleshooting and minor repairs on all Kreg products training provided).
Maintain equipment and workspaces in clean, orderly condition.
Clean and disinfect rental equipment in accordance with company policies.
Accurately complete daily reporting requirements using email, mobile devices, and company software.
Demonstrate strong communication, documentation, and technology comfort.
Complete orders within assigned timeframes.
Perform other duties as assigned.