Field Service Representative

Steris Corporation•Grande Prairie, AB

5d•Onsite

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. This role is eligible for bonus. SummaryAre you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician. At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. Travel is up to 50%, typically 1-2 nights a week overnight in hotel.

Requirements

High school diploma or GED or Diplôme d'études secondaires (DES) with 4+ years of experience and 2 in a mechanical/technical role.
Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines.
Ability to travel to the USA for training.
Ability to work flexible hours (at times outside “normal business hours”) and travel as required (50%).
Strong technical, organizational, problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Experience with navigating a computer and exposure to Microsoft Office programs.
Comfortable working independently without supervision.
Flexibility to handle multiple, changing priorities.
Willingness to work in a hospital setting that may include visibility to emergency trauma.

Nice To Haves

College diploma/degree

Responsibilities

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
Communicate promptly and efficiently with Customers providing informative status updates.
Be a positive ambassador for STERIS at Customer sites.