Field Service Representative

Markem-Imaje•Atlanta, GA

15h•Remote

About The Position

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role: Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Requirements

Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
Possess interpersonal and customer relationship management skills.
Willing and able to share knowledge and conduct training to diverse audiences of varying size.
Able to work independently and with minimal supervision.
Effective time management skills; able to prioritize multiple activities and commitments.

Nice To Haves

BA of Mechanical or Electrical Engineering degree preferred.
3-5 years Mission-critical field service-related experience a plus.

Responsibilities

Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
Resolving operational issues in the field.
Identifying any issues and performing troubleshooting procedures.
Determining customer needs and offering recommendations.
Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
Determining and recommending which products or services best fit the customers’ needs.
Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications.
Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off
10 paid holidays per calendar year
paid vacation days beginning at 80 hours annually
64 paid sick leave hours annually or as provided under state and local paid sick leave laws
tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services