CSR Full Time 11am - 8pm

PAY-O-MATIC CK CASHI•New York, NY

8d•Onsite

About The Position

Pay-O-Matic is hiring a front-line Customer Service Representative to maintain optimal service and provide courteous, valuable customer support. The role processes financial and retail transactions, supports customer accounts, promotes Pay-O-Matic products and services, and helps maintain a safe, clean, and professional store environment. The employee may work at nearby stores within the Bronx area when needed and may be assigned additional duties by a supervisor. This is a full-time, in-person position with a variable schedule of 30 to 40 hours per week. The shift requiring coverage is between 11:00 a.m. and 8:00 p.m., on any day of the week, with weekend and holiday availability required. Employees may work six- to eight-hour shifts and occasional overtime. The hourly rate is $17.00. Benefits include access to short-term incentives, medical, dental, vision, life insurance, and sick leave; most listed benefits are available to full-time employees.

Requirements

One to two years of related experience or equivalent.
Excellent customer service skills.
Excellent communication skills.
Computer proficiency.
Commitment to excellence and high standards.
Strong multitasking skills.
Ability to work independently and as part of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to communicate effectively with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and willingness to work enthusiastically amid changing priorities.
Ability to stand for long periods.
Ability to calculate figures and amounts.
Ability to work at different stores as needed.
Ability to work at least eight hours in confined areas without leaving the store, including during lunch and other breaks.
Ability to work alone throughout a shift.
Ability to perform light physical tasks, including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment such as mops, brooms, and vacuum cleaners.
Ability to adapt to workplace stressors, including heavy customer-service demands, while maintaining the security of people and property and following company policies and procedures.
Ability to understand directions and follow established policies and procedures for transactions while complying with banking-related rules and regulations.
Ability to maintain a harmonious work environment through mutual respect and rejection of hostile workplace behavior.
Availability to work any day of the week during regular business hours, including weekends and holidays.
Availability for occasional overtime.

Nice To Haves

Bilingual language skills.

Responsibilities

Identify and respond effectively to customers’ needs.
Process transactions, including check cashing, money transfers, bill payments, and sales of prepaid products, ensuring required information is in place before completing transactions.
Open preferred customer accounts and issue preferred customer cards, including the inPower debit card.
Complete customer transactions in a timely and courteous manner.
Establish and maintain customer accounts by updating photos, addresses, phone numbers, and other information.
Maintain working knowledge of Pay-O-Matic products and services.
Respond professionally and courteously to inquiries about customer accounts and Pay-O-Matic products and services.
Promote Pay-O-Matic services by informing customers about available services.
Perform check verification using the Loss Prevention Department as a tool.
Sell money orders, postage stamps, Metro cards, and other products.
Maintain a safe and secure work environment by following company safety and security policies and procedures.
Follow company cash-handling procedures.
Maintain cleanliness and organization of the secure teller area throughout the shift.
Perform routine store cleaning, including sweeping and mopping the lobby and secure area, wiping counters and high-touch surfaces, and maintaining an orderly customer environment.
Empty trash receptacles, replace liners, and transport garbage to designated disposal areas according to company procedures.
Clean and restock restrooms as needed.
Perform assigned opening and closing cleaning routines to keep the store presentable and safe.
Follow safety and sanitation procedures when handling cleaning materials and equipment.
Open and close the cash drawer at the beginning and end of the shift, and reconcile checks cashed, payments made, and other transactions.
Work at different stores within the borough or district when needed.
Open and close the store when required.
Perform other duties assigned by a supervisor.