Customer Service Representative - Lake Murray State Park

State of Oklahoma•Ardmore, MO

9d•Onsite

About The Position

Desk Clerks for the Oklahoma Tourism and Recreation Department are public-facing customer service representatives in a park front office, lodge, or golf pro shop. They provide customers with requested information and assistance about services or direct requests to the appropriate staff. Duties may also include operating telephone or communications equipment, issuing equipment and supplies, processing license or permit applications, making room, cabin, or campsite reservations, and serving as a cashier. This position supports daily operations at Lake Murray State Park through customer service, reservation and account processing, recreation equipment check-in and check-out, gift shop assistance, reporting and correspondence, and general housekeeping in public areas.

Requirements

Must be at least 18 years of age.
Two years of experience in sales, public contact work, handling and processing mail, or general office clerical work, or an equivalent combination of education and experience.

Responsibilities

Answer telephones, take messages, and provide information about facility locations.
Receive walk-in and phone-in reservation requests.
Check guests into reservations and validate parking.
Post charges to guest accounts, including corrections and transfers.
Collect charges, process credit card vouchers, and close guest accounts.
Check recreation equipment, golf carts, and other items in and out to guests.
Assist with gift shop sales and restock merchandise.
Prepare various reports under general direction.
Prepare correspondence, monthly reports, and other documents using office equipment and software programs.
Perform general housekeeping in public areas.
Perform other duties as assigned to support daily operations and agency needs.