Customer Service Representative

Wonder Food Group, Inc•Carlstadt, NJ

1d•Onsite

About The Position

The Customer Service Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday – Friday, 6:30AM -3:00PM.

Requirements

Daily communication with customers
Positive and professional attitude towards customers and coworkers
Able to work independently and as part of a team with little to no supervision
Excellent MS Office knowledge
Outstanding organizational and time management skills
Familiarity with office equipment and applications (i.e. Calendars and copy machines)
Excellent verbal and written communication skills
Discretion and confidentiality

Responsibilities

Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
Generate return authorizations, and credit explanations at the direction of Invoice manager.
Ensure all items are invoiced with proper quantities and prices to customers.
Monitor customer shorts and communicate with customers.
Assist in day-to-day operations of all order processing.
Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
Schedule delivery appointments for orders that arrive during shift.
Fill out and organize daily SQF documentation and shipping reports.
Resolve issues for customer orders in a timely manner.
Follow up with warehouse to make sure orders go out on time.
Provide customer support via email, phone and fax when necessary.
Solve and investigate customer issues.
Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
Jump in and lend a hand when the time comes for projects, assignments, or general office needs.