Customer Service Representative
About The Position
The Customer Service Representative provides courteous, prompt, and attentive service to customers at a Circle K store. The role includes greeting customers, offering assistance and recommendations, accurately processing sales and payments, and operating store equipment such as fuel consoles, lottery machines, and money order machines. The representative helps maintain store cleanliness and equipment, inspects facilities for safety and proper operation, and reports maintenance needs to the Store Manager. The position also supports merchandising and inventory activities, including ordering merchandise, verifying deliveries, stocking and rotating products, and placing advertising and pricing signs. Additional duties include maintaining sales, cash, inventory, shift, and timekeeping records; reporting discrepancies, incidents, and unsafe or improper conduct; attending job-related meetings; and performing other duties assigned by the Store Manager. The role requires regular and predictable onsite attendance and may involve irregular hours. Approximately 95% of the work is indoors, with some outdoor cleaning duties. Employees may work with minimum direction and periodic supervision.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to accurately operate equipment such as cash registers, scanners, beverage dispensers, and other machines or tools.
- Ability to work as scheduled and arrive on time.
- Ability to communicate information and ideas so others understand.
- Ability to perform addition, subtraction, multiplication, and division preferred.
- Ability to perform the essential duties and physical functions of the position and work in the described conditions.
- Ability to work alone.
Nice To Haves
- High school diploma or GED.
- Experience in retail sales.
- Ability to perform the four basic arithmetic operations.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service; greet customers and thank them as they leave.
- Assist customers and offer suggestions or recommendations.
- Accurately ring up sales and handle cash, checks, and other payments.
- Operate fuel consoles, lottery machines, money order machines, telecom transaction systems, and other store equipment.
- Report to work on time and follow the dress and appearance code.
- Clean and maintain the store, equipment, and indoor and outdoor areas to company or brand standards.
- Inspect facilities and equipment for safety, cleanliness, and proper operation; notify the Store Manager of failures or maintenance and supply needs.
- Complete merchandise ordering activities, receive and verify vendor deliveries, maintain stock, and rotate products.
- Place advertising and pricing signs inside and outside the facility.
- Help control merchandise, cash shortages, and selling expenses; assist with inventory levels and shift audits.
- Maintain accurate cash, sales, inventory, shift, and timekeeping records, and account for variances.
- Notify the Store Manager of sales, cash, or inventory discrepancies and follow product breakage or spoilage guidelines.
- Report incidents such as injuries, theft, property damage, sanitation issues, waste-disposal issues, and potentially unsafe, unlawful, or unethical conduct.
- May take inventory of supplies and equipment.
- Attend job-related meetings, which may require irregular hours.
- Maintain regular and predictable onsite attendance.
- Perform other duties as assigned by the Store Manager.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
