Customer Service Representative – Apparel Manufacturing

Royal Apparel•Town of Smithtown, NY

7d•$19 - $25•Onsite

About The Position

We are an established apparel manufacturer serving retailers, brands, Promotional industry and distributors nationwide. Our team is committed to delivering quality products and exceptional service. We are seeking a motivated Customer Service Representative to join our Hauppauge office and support our growing customer base. The Customer Service Representative will serve as the primary contact for customers regarding orders, shipments, product information, and account inquiries. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced manufacturing environment.

Requirements

2+ years of customer service experience
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency with Microsoft Office, particularly Outlook and Excel
Ability to work independently and as part of a team

Nice To Haves

Experience in apparel, textile, fashion, manufacturing, or wholesale industries
Experience with ERP, order management, or inventory systems
Knowledge of EDI, purchase orders, and shipping processes

Responsibilities

Respond to customer inquiries by phone and email in a professional and timely manner
Enter and process customer orders accurately
Monitor order status and communicate updates to customers
Coordinate with production, warehouse, and shipping departments to ensure timely fulfillment
Resolve customer concerns and order discrepancies
Process returns, exchanges, and credits as needed
Maintain accurate customer records and documentation
Assist sales representatives with customer account support
Generate reports and perform administrative duties as required