Customer Service Representative (Manufacturing)
About The Position
At The Gund Company, customer service isn’t just about answering calls—it’s about being a key player in how we deliver high-quality, custom-engineered products to customers around the world. We’re a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real. This role is different because you’re not just taking orders—you’re owning the full customer experience. You’ll work side-by-side with production, sales, and operations to make things happen. You’ll be part of a team that values responsiveness, accountability, and follow-through. Every day brings new challenges—no two days are the same.
Requirements
- 2+ years of customer service experience
- Strong communication skills and a natural problem-solver mindset
- Ability to stay organized and detail-focused in a fast-paced environment
- Comfort working with systems (Microsoft Office, ERP/CRM, or similar tools)
- A team-first attitude and willingness to jump in where needed
Nice To Haves
- Manufacturing or industrial experience
- Order entry or ERP system experience
- Exposure to technical products or drawings
Responsibilities
- Manage customer orders from start to finish—ensuring accuracy, speed, and satisfaction
- Be the go-to contact for customer questions, updates, and problem-solving
- Collaborate with internal teams to meet customer expectations and deadlines
- Keep customers informed and build strong, lasting relationships
- Help ensure materials, scheduling, and production needs align with customer demand
Benefits
- Paid Time Off (PTO) and paid holidays
- Medical, Dental, Vision, Life, and Disability coverage
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
