Manufacturing Customer Service Representative
KROHNE INC•Beverly, MA
•$21 - $24•Onsite
About The Position
This person will provide customer support and system administration within the sales organization.
Requirements
- Minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service environment
Responsibilities
- Performs order entry and system administration for the ERP system (database). This includes the maintenance of customer data and sales territories.
- Expedites orders with feeder factories.
- Coordinates logistics activities as applicable to the sales process. This includes receipt and processing of orders as they are received from overseas factories.
- Provides assistance with resolving customer complaints.
- Provides training to Inside Sales personnel with regard to ERP system usage (new hires, etc.)
- Interfaces with manufacturing to assist with the resolution of issues related to order quality, change orders and shipping issues.
- Releases orders to manufacturing (picking lists, etc.)
- Communicates with customers and representatives on issues relating to order confirmations, projects and submittal packages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
