Customer Service - Customer Service Representative
Safari Land•Jacksonville, FL
About The Position
Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives.
Requirements
- Minimum of one (1) year of Customer Service experience required
- High School Diploma or General Education Degree (GED)
- Basic understanding of telephony concepts, practices, and procedures.
- Ability to coordinate with various levels of management within different functional areas.
- Experience with MS Office Suite.
- Excellent verbal and written communication skills.
- Ability to work within a team environment.
Responsibilities
- Maintain relationships and favorable contacts with assigned accounts.
- Meet all assigned responsibilities and goals.
- Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
- Purchase Orders and related requests
- Returns and related requests
- Information requests
- Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
- Participate in cross-functional teams and team projects.
- Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
- Work within the Products Group team to balance responsibilities and share information.
- Perform other duties as assigned by the Supervisor of Customer Care.
- Owns the customer experience throughout the entire lifecycle of the relationship
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
