Customer Service Representative
About The Position
Join our dynamic team as a Customer Service Representative at Miller Edge, where you will play a vital role in enhancing customer satisfaction and driving sales growth. In this position, you will engage with customers to facilitate quote requests, manage orders, and address inquiries—all while showcasing our innovative products and solutions. You'll connect with customers through various communication channels, including phone, email, fax, and emerging technology platforms. You’ll collaborate closely with our Regional Sales Managers to implement strategic programs designed to elevate sales and ensure exceptional customer experiences.
Requirements
- High School Diploma or equivalent is required.
- Customer service experience is essential.
- Excellent interpersonal skills with confidence and presentation ability.
- Outstanding customer service and telephone communication skills.
- Efficient time management and task prioritization.
- Analytical thinking with a keen attention to detail.
- Active listening skills, responding adeptly to customer needs.
- Ability to work independently to meet and exceed sales goals while being a collaborative team player.
- Excellent written and verbal communication skills.
- Quickly grasp and utilize technical knowledge relevant to our products.
Nice To Haves
- Sales experience is preferred, particularly in a B2B context or within the electrical and building products industry.
- Previous experience in a production or manufacturing-based industry is a plus.
Responsibilities
- Develop new prospects and nurture existing accounts to boost sales and maintain high customer satisfaction.
- Recommend Miller Edge products and solutions effectively through diverse communication methods.
- Collaborate with Regional Sales Managers to align with strategic regional, team, and company objectives.
- Execute targeted outbound contact programs, working with Regional Sales Managers to strategize and assess program effectiveness.
- Respond accurately and swiftly to quote requests, ensuring timely order processing in coordination with Sales Support.
- Guide customers through selecting the right products and solutions, ensuring clarity and completeness in order details.
- Provide outstanding service by addressing customer inquiries promptly and empathetically, fostering a genuine connection.
- Engage with key strategic targets, including OEM customers, distributors, and property managers, documenting all interactions for future reference.
- Verify and appropriately route incoming orders received via various channels to streamline processing.
- Develop rapport with customers by understanding their needs and matching them with suitable products.
- Share knowledge about new products and solutions, utilizing expertise to facilitate sales.
- Identify decision-makers within customer accounts and collaborate with Sales Support to keep internal records updated.
- Actively track sales performance and regional interactions, reporting relevant insights and facilitating further engagement when necessary.
- Work with departments such as Engineering, Marketing, Manufacturing, and Finance to fulfill customer requests effectively.
- Follow standard operating procedures for special requests, including expedited orders and samples.
- Demonstrate teamwork to achieve individual, team, and corporate sales goals.
- Stay updated on product knowledge and participate in training to enhance skills.
- Engage in special projects and additional duties as required, with flexibility to work overtime to meet customer demands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
