Customer Service Representative
About The Position
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries in conjunction with other administrative, and data-entry responsibilities. As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success. This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.
Requirements
- High School diploma or equivalent is required.
- Excellent written and verbal skills with the highest level of accuracy and attention to detail.
- Excellent interpersonal, communication and organizational skills.
- Friendly, helpful, confident, and engaging personality.
- Strong computer skills in Microsoft Office Suite, to include Outlook, Word, Excel, and the willingness to learn other software packages as required.
Nice To Haves
- Associate degree in a related field is also preferred.
- Previous customer service experience is a plus.
- Experience with ERP systems, business or industry related experience with metals, fabrication, construction, and/or grating manufacturing company is preferred.
Responsibilities
- Requires thorough knowledge and understanding of process flow to ensure orders released to production are following customer contract and Company proposal, production schedules, required operations, required materials, and/or outside services is complete, accurate, and well-organized.
- Prepare reports, memos, letters, quotes, sales orders, and other documents, using Microsoft Office Suite, and various ERP systems.
- Knowledge of administrative procedures and systems such as word processing, managing files, and records, transcription, designing forms, and other office procedures and terminology.
- Receives incoming calls and correspondence and directs them to the appropriate personnel/department.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Ensure high levels of customer satisfaction through excellent sales service.
- Coordinate and assist with special projects and events as needed.
- Audits quotes against purchase orders research discrepancies and approves for submittal to shop. Check data accuracy in orders.
- Validate customer request and Company capabilities are in alignment.
- Perform other duties as assigned by supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
