Customer Service Representative

Falls of Neuse Management LLC • Harrison, OH

13d • Onsite

About The Position

American Welding & Gas Company is seeking an experienced Customer Service Representative in Harrison, Ohio. This key role will provide superior customer service and focus on the specific needs of each customer, and with the support of other team members promote long-term relationships and an outstanding customer service experience.

Requirements

• High School Diploma or GED required
• Proficient with Microsoft Office products (specifically Outlook and Excel)
• Adapt easily to new software, multiple information management dashboards

Nice To Haves

• Bachelor's degree preferred
• Prior customer service experience a plus
• Pleasant, professional and courteous personality
• Strong administrative skills: organized, efficient and flexible
• Excellent Verbal and written communication skills
• Ability to multi-task and work independently to meet deadlines
• Superior focus in an environment of distraction and outstanding "follow-through" skills

Responsibilities

• Process incoming telephone calls, faxes, emails and provide a variety of services to the customer via multiple platforms (phone, email, SPS, Amazon, ECommerce, etc.)
• Directly address customer requests/concerns for the entire company and/or efficiently route those inquiries accordingly
• Monitor sales generate reporting and schedule services for customers in support of TICE operations (when applicable)
• Monitor sales generate reporting and schedule services for customers in support of BULK operations (when applicable)
• Accurate and efficient entry and distribution of all customer orders
• Align daily tasks and long-term goals in support of the AWG sales team, Specialty Gas, A/R, procurement, operations and branch management company wide
• Participate in self-directed work team environment
• Additional duties and special research or administrative projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED