Customer Service Representative (Manufacturing)

The Gund Company Inc•Overland, MO

1d•$21 - $24•Onsite

About The Position

At The Gund Company, customer service isn’t just about answering calls—it’s about being a key player in how we deliver high-quality, custom-engineered products to customers around the world. We’re a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real. If you’re looking for a role where you can problem-solve, build relationships, and be part of a team that truly supports each other—this is it. You’re not just taking orders—you’re owning the full customer experience. You’ll work side-by-side with production, sales, and operations to make things happen. You’ll be part of a team that values responsiveness, accountability, and follow-through. Every day brings new challenges—no two days are the same.

Requirements

2+ years of customer service experience
Strong communication skills and a natural problem-solver mindset
Ability to stay organized and detail-focused in a fast-paced environment
Comfort working with systems (Microsoft Office, ERP/CRM, or similar tools)
A team-first attitude and willingness to jump in where needed

Nice To Haves

Manufacturing or industrial experience
Order entry or ERP system experience
Exposure to technical products or drawings

Responsibilities

Manage customer orders from start to finish—ensuring accuracy, speed, and satisfaction
Be the go-to contact for customer questions, updates, and problem-solving
Collaborate with internal teams to meet customer expectations and deadlines
Keep customers informed and build strong, lasting relationships
Help ensure materials, scheduling, and production needs align with customer demand