Customer Service Rep (02701) - 123 W Calhoun St

Domino's Franchise•Macomb, IL

About The Position

As a Customer Service Representative for Domino’s, you will help ensure positive customer experiences by handling calls, online orders, and in-person inquiries professionally and efficiently. You will assist customers with orders and resolve issues while providing outstanding service. The position includes taking and customizing orders, answering menu questions, promoting additional items and offers, processing payments, and maintaining the store’s cleanliness and organization. Full training is provided.

Requirements

Be a punctual team player with a positive attitude.
Be friendly and comfortable talking with customers.
Work efficiently in a fast-paced environment.
Communicate verbally with customers and coworkers to process orders over the phone and in person.
Have excellent communication and interpersonal skills.
Be flexible to work evenings, weekends, and/or holidays.
Be at least 16 years of age.

Responsibilities

Provide friendly and attentive service to customers by phone and in person.
Help customers place orders, customize pizzas, and answer menu questions.
Upsell menu items and promotions.
Handle customer inquiries, concerns, and complaints with empathy and professionalism.
Enter orders accurately into the system and process payments.
Maintain cleanliness and organization within the store.