Customer Service Representative - Patient Business Services (INTERNAL HOSPITAL POSTING)

Montage Health • Monterey, CA

3d • $32 - $43

About The Position

The Customer Service Representative reports to the Customer Service Supervisor and supports patients with billing and account questions. The role handles incoming calls and correspondence, assists patients who walk in, and makes outbound calls to resolve balances or billing concerns. It also processes payments, sets up payment plans, provides statements, updates demographic and insurance information, processes charity or discounted care applications, and refers accounts to collections or bad debt. Other duties may be assigned by the Customer Service Supervisor or a manager.

Requirements

• Proven ability to quickly comprehend and retain new techniques and concepts and adapt readily to change.
• Effective verbal and written communication skills.
• Ability to read, comprehend, and follow written and verbal instructions.
• Experience with computers and working knowledge of standard office equipment.
• Ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict.
• Proven ability to discuss financial matters with patients and/or their representatives.
• Two years of self-pay billing collection experience.
• One year of medical billing experience.
• Knowledge of basic accounting principles and medical terminology.
• Experience with and working knowledge of computer-based accounts receivable/payable systems.
• Excellent telephone skills.
• Basic experience with Microsoft Word and Excel.
• Well-groomed appearance.
• High school graduate or GED.

Nice To Haves

• Relevant coursework beyond high school.
• Customer service skills.
• Experience working with the public in person or by phone in a medical setting.
• Understanding of collection law.
• Knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles.
• Spanish-speaking ability.

Responsibilities

• Answer calls to the Customer Service Line.
• Respond to incoming correspondence, including email, fax, and mail.
• Support patients who walk in.
• Place outbound calls to resolve patient balances or address billing concerns.
• Process payments, set up payment plans, and provide statements.
• Update demographic and insurance information.
• Process charity and discounted care applications.
• Refer accounts to collections or bad debt.
• Perform other duties as assigned by the Customer Service Supervisor or a manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED