Warehouse Inside Sales -- Seconds and Surplus
About The Position
The Customer Service Representative (CSR) supports a positive shopping experience by greeting and assisting customers, providing product recommendations, processing sales, and maintaining store presentation standards. The role also supports store operations and helps ensure a safe, welcoming environment. The position involves assisting customers in person and by phone, selling merchandise, processing purchases through the point-of-sale system, cutting materials to customer specifications, helping customers load purchases, replenishing and pricing merchandise, maintaining inventory records, and keeping the store clean, organized, and protected from weather damage. The CSR operates forklifts and other equipment in accordance with company procedures. The position is based in North Richland Hills, Texas. Compensation is an hourly rate plus commission opportunity, with stated annual compensation of $35,000 to $45,000.
Requirements
- High school diploma or GED.
- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfort with basic technology and point-of-sale systems.
- Ability to talk, hear, stand, walk, and reach with hands and arms regularly.
- Ability to climb ladders and lift or move items up to 80 pounds.
- Ability to perform physical tasks for extended periods in a retail environment.
- Follow safety guidelines, use equipment responsibly, and report unsafe conditions.
Nice To Haves
- Previous retail or customer service experience.
Responsibilities
- Greet customers professionally in-store and by phone.
- Provide information about product availability, pricing, and use.
- Deliver customer service intended to encourage repeat business.
- Assist with merchandise sales and help team members achieve sales goals.
- Process customer purchases accurately using the point-of-sale system.
- Cut carpet, vinyl, padding, and other materials to customer specifications.
- Help customers safely load purchased materials into their vehicles.
- Move merchandise from the receiving area to the sales floor and place it correctly.
- Apply product pricing labels according to store guidelines.
- Keep the store clean, safe, and organized, including straightening displays and covering materials to prevent weather damage.
- Conduct regular inventory counts and update inventory records.
- Operate forklifts and other equipment safely and in compliance with company procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
