Customer Service Representative - Fastfrate Group (Saskatoon)
About The Position
Fastfrate Group is seeking a Customer Service Representative to join their team. This role is the primary point of contact for customers, managing the entire process from initial booking through transit to successful delivery. The representative will also collaborate with internal teams to ensure optimal customer service. This position offers meaningful career opportunities, professional growth, and the chance to contribute to a company vital to Canada's logistics network. The company fosters a culture of learning, innovation, and continuous improvement, with supportive leadership and a team-focused environment.
Requirements
- Post-Secondary Degree or Diploma
- 1-2 years of prior work experience in Customer Service role(s)
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, professional and a positive team member.
Nice To Haves
- Experience in the transportation industry is considered an asset
Responsibilities
- Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
- Book pickup and delivery appointments and schedule as required
- Notify external and internal customers of late arrival
- Trace loads, inquiry about rates and capacity
- Answer incoming calls and transfer appropriately
- Data entering orders via EDI or manually inputting into the system
- Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Performs other duties as required
Benefits
- group benefits
- company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
