Customer Service Representative - Group Insurance

iA Financial Group • Montreal, QC

6d • Hybrid

About The Position

Build Your Future With Us Are you driven by customer service and eager to contribute to the mission of a company whose goal is to help its clients feel confident and secure about their future? As a Customer Service Representative – Group Insurance, you will play a key role in supporting clients by providing a human, professional, and personalized experience, with no solicitation or sales involved. This position represents an excellent opportunity to leverage your interpersonal skills and customer-focused mindset within a caring and reliable organization. At iA Financial Group, people and their development are at the heart of our priorities, fostering a collaborative and stimulating work environment.

Requirements

• Is recognized for their strong customer-focused approach and excellent listening skills
• Stands out for their professionalism and interpersonal abilities
• Demonstrates a strong ability to manage stress and prioritize effectively
• Is known for their problem-solving skills and adaptability
• Has an intermediate level of English, as the role requires regular verbal and written communication with English-speaking clients and colleagues across Canada
• Has strong French language skills, both spoken and written

Nice To Haves

• Has a minimum of 2 years of customer service experience (an asset)

Responsibilities

• Providing high-quality customer service by phone and email while building a relationship of trust with clients
• Understanding clients’ needs and guiding them toward the appropriate solutions and resources
• Responding to inquiries related to group insurance products and financial services
• Analyzing and resolving a variety of situations, including more complex cases
• Using technological tools and internal systems efficiently to ensure accurate and thorough file follow-up

Benefits

• 6-week paid training program
• ongoing support from trainers and coaches
• A healthy, safe, fair, and inclusive workplace
• The opportunity to work primarily remotely
• Competitive working conditions
• An hourly wage starting at $25, based on experience
• Full-time workweek, with a variable schedule between 8:00 a.m. and 9:30 p.m., Monday to Friday, planned one month in advance
• A comprehensive group insurance program
• a pension plan
• ongoing training
• real opportunities for career advancement
• Supportive managers and engaged colleagues, in a friendly and collaborative work atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed