Customer Service Representative - Insurance

AAA•Redlands, CA

20h•Remote

About The Position

AAA Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join their Insurance Call Center team. This role involves answering inbound calls, assisting members with AAA membership questions, and providing personalized solutions and product recommendations. Representatives are expected to engage with members using strong communication, a problem-solving mindset, and the ability to think critically to resolve issues in a non-scripted, fast-paced environment. The position requires multitasking, navigating multiple systems, and maintaining a positive attitude. It includes a 100% virtual training program lasting approximately 4 months, followed by a remote work schedule. The company is the largest club within the national AAA federation, employing nearly 17,000 individuals across 24 states to serve over 18 million members, emphasizing diversity and delivering legendary service.

Requirements

Prior customer service experience (recent call center experience preferred)
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Nice To Haves

Spanish fluency is a plus!

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance

Benefits

Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Comprehensive Benefits Package
Growth & Advancement Opportunities
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company-provided computer
Partial internet reimbursement