Customer Service Representative - Insurance

AAA • Redlands, CA

1d • Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join their industry-leading Insurance Call Center team. The role is for individuals passionate about helping others and thriving in a fast-paced, member-focused environment. The company, Auto Club Enterprises, is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states, serving over 18 million members. Established in 1900, AAA is known for trust, dependability, quality, and innovation, aiming to provide legendary service and beneficial products that offer members peace of mind and value. The organization emphasizes diversity and is committed to an exciting future for both employees and members.

Requirements

• Prior customer service experience (recent call center experience preferred)
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626
• Dedicated, quiet workspace without interruptions
• Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
• Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments

Nice To Haves

• Spanish fluency is a plus!

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Benefits

• Starting Pay: $23.00 – $25.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Comprehensive Benefits Package
• Growth & Advancement Opportunities
• Company-provided computer
• Partial internet reimbursement
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees