OS&D Clerk - Fastfrate Group (Edmonton)

Challenger Motor Freight Inc.•Edmonton, AB

3d•Onsite

About The Position

Fastfrate Group is seeking an OS&D Clerk to join their team in Edmonton. This role involves managing day-to-day exceptions of incoming trailers and containers, requiring excellent communication, interpersonal, planning, and organization skills. The OS&D Clerk will contribute to customer success, operations, and the overall Fastfrate Group, working in a supportive environment that values collaboration, problem-solving, and continuous learning.

Requirements

Secondary School Diploma or equivalent combination of education and experience
1-2 years of prior work experience in OS&D
Ability to work effectively in a team environment
Ability to work effectively under pressure to meet deadlines
Strong computer skills
Excellent communication skills
Strong organizational skills and the ability to work on multiple tasks simultaneously
Creative and effective problem-solving ability
Well-organized, enthusiastic, professional and a positive team member

Nice To Haves

Experience in the transportation industry is considered an asset

Responsibilities

Manage a high volume of OS&D (over, short and damaged) events and provide problem resolution for customers, dock & carriers
Investigate reasons for refusals, overages, shortages, damages and outbound waybill (OWB) discrepancies
Work with all shippers & branches in resolving of issues
Cross check all unload reports promptly and capture discrepancies in our system
Work with the gathering of information related to approved disposals
Generate and submit accurate OS&D reports with proper systemic notes and supporting documents
Ability to be resourceful and proactive in dealing with issues that may arise
Perform daily dock checks to identify all OS&D freight or damages
Ensure compliance with company processes and procedures
Performs other duties as required