Customer Service Rep(03174) 316 Havendale Boulevard

Domino's Franchise•Auburndale, FL

4d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly service and support store operations by taking and processing orders, preparing food, handling payments, and maintaining a clean and safe work area. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the posting describes opportunities for career advancement within Domino’s, including management and franchise ownership.

Requirements

Communicate verbally with customers and coworkers to process orders in person and over the phone.
Comprehend and provide correct written instructions.
Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Make correct monetary change.
Use verbal, writing, and telephone skills to take and process orders.
Coordinate eyes and hands or fingers to make rapid, accurate movements.
Enter orders using a computer keyboard or touch screen.
Direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Stand for most tasks and walk short distances for short durations.
Lift deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Push or pull trays on dollies; pushing may require up to 7.5 pounds of force.
Infrequently navigate stairs or climb a ladder.
Bend forward, crouch or squat occasionally, and reach continuously in different directions.
Use hands continuously throughout the day; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Talk and hear on the telephone and use near- and mid-range vision for most in-store tasks; have depth perception and distinguish hot from cold surfaces.
Work in varying and sometimes adverse weather during outside tasks, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and around sharp edges and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products, including food preparation and portion control.
Follow hygiene and food-safety practices.
Operate store equipment and prepare products.
Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Perform outside tasks such as removing trash.