Customer Service Representative (Leasing Agent)

Resolv.Global•Santa Barbara, CA

23d•Onsite

About The Position

The Customer Service Representative (Leasing Agent) is the first point of contact for prospective residents. The role assists with leasing inquiries, answers questions about available properties, and schedules property tours while delivering an outstanding customer experience. It is a full-time, permanent, on-site position in Dagupan City, Pangasinan, with permanent night shifts. Compensation is PHP 17,000 monthly. The company provides paid training, growth and career development opportunities, and a supportive team environment. Applicants must complete every stage of the hiring process: resume review (English resumes only), prescreen questionnaire, one-way video interview, pre-screen interview, and live interviews. Strong written and verbal English communication skills are required, and resumes must be submitted in English.

Requirements

Excellent verbal communication skills and a warm, professional, customer-focused phone presence.
Comfort navigating 3 to 5 applications or screens simultaneously while assisting customers.
Ability to manage a high volume of inbound calls and adapt quickly in a fast-paced environment.
Strong multitasking, organizational, and problem-solving skills.
Empathetic, patient, and committed to delivering an exceptional customer experience.
Self-motivated and dependable, with the ability to work independently and contribute to a collaborative team.
Willingness and ability to work permanent night shifts.
Ability to work full-time onsite in Dagupan City, Pangasinan.
Strong written and verbal English communication skills; an English resume is required.
Must complete all stages of the hiring process.

Nice To Haves

Previous call center or customer service experience is preferred.
Personal or professional experience with renting or leasing is an advantage but is not required.

Responsibilities

Professionally answer inbound customer calls and identify customer needs.
Provide accurate information about rental pricing, availability, community amenities, and leasing requirements.
Schedule property tours for prospective residents.
Collect and accurately record customer contact details and inquiry information.
Create and update customer records and maintain accurate documentation.
Answer questions about pet policies, parking, utilities, application requirements, deposits, and other leasing-related matters.
Route non-leasing inquiries to the appropriate onsite property teams.
Navigate multiple systems and applications simultaneously while maintaining excellent customer service.
Maintain accurate records and follow established processes to ensure quality and compliance.
Deliver a friendly, professional, and empathetic experience during every customer interaction.