Customer Service Representative / Warehouse Worker

Florida Tile • Greensboro, NC

8h

About The Position

The Customer Service Representative / Warehouse Worker is responsible for inventory handling and processing customer orders received in person, by telephone, fax, or internet. The position assists the Branch Manager / Branch Operations Manager and other branch associates as needed. Work includes inventory maintenance, receiving and shipping goods, customer telephone interactions, and other assigned duties.

Requirements

• At least two years of inventory handling experience.
• Ability to perform and understand basic math and written procedures.
• Excellent verbal communication skills.
• Basic computer literacy.
• Ability to meet deadlines and schedules with little supervision.
• High school diploma or GED required.
• Ability to regularly lift 50 to 75 pounds.

Nice To Haves

• Forklift experience.
• Warehouse experience.
• Flooring or tile industry experience.

Responsibilities

• Accurately prepare orders by pulling material from stock.
• Participate in shipping company goods to customers.
• Verify shipment accuracy and process shipment paperwork and signatures.
• Operate a forklift and perform assigned tasks safely and efficiently.
• Pull orders using pick tickets and handle the pick-ticket process.
• Load and unload delivery trucks to receive stock and prepare goods for transport.
• Participate in physical inventory to verify stock and identify gains or losses.
• Clean the warehouse to maintain a safe and sanitary workplace.
• Accurately enter orders, verifying products, quantities, and prices.
• Confirm customer orders placed by phone, fax, or internet.
• Perform stock and price checks for customers and other branches.
• Provide timely and accurate freight and shipment information, including costs and tracking, to customers and branches.
• Apply freight and handling expenses to orders so customers can be invoiced for those expenses.
• Regularly follow up with customers about order status.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision plans.
• Flexible Spending Accounts.
• Employee Wellness Program.
• Employer-paid short- and long-term disability.
• Employer-paid life insurance.
• Supplemental life and AD&D coverage.
• 401(k) retirement plan and employer-provided 401(k) matching.
• Tuition reimbursement.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED