Customer Service Representative & Veterinary Assistant
About The Position
Epic Tails Veterinary Clinic is seeking a Client Service Representative/Veterinary Assistant. The primary focus is client service, with scheduled cross-training and work as a Veterinary Assistant. This role offers an opportunity to help establish workflows and standard operating procedures at a new, growing hospital while supporting excellent client and patient experiences. The position leads the client service experience and helps develop an efficient, consistent front-desk flow. It coordinates communication among clients, CSRs, veterinary assistants, and doctors, and supports clients in understanding their pets’ care plans. In the clinical support role, the employee assists the medical team with appointments, patient handling, treatments, and other duties within their training and scope. The clinic emphasizes teamwork, respectful communication, accountability, and a no-gossip culture. Its approach to veterinary medicine focuses on client education, individualized care, and 30-minute appointments that allow time for questions and informed decisions. The role pays $19–$22 per hour, based on skills, experience, and qualifications. The full-time schedule is Monday, Thursday, and Friday from 7:30 AM to 5:30 PM, and Wednesday from 10:00 AM to 7:00 PM, with occasional Saturday shifts from 8:00 AM to 1:00 PM.
Requirements
- A genuine passion for client service and creating exceptional client experiences.
- Strong organizational skills and the ability to manage multiple priorities in a busy veterinary setting.
- Excellent communication skills, a friendly demeanor, and a positive, team-focused attitude.
- Initiative and willingness to take ownership, identify improvements, and help build processes from the ground up.
- Leadership skills and confidence to help guide and improve CSR workflows.
- Flexibility and willingness to work in both front-desk and clinical support roles as scheduled.
- Commitment to professionalism, accountability, teamwork, and the clinic’s no-gossip culture.
- Shared passion for high-quality veterinary medicine and client education.
Nice To Haves
- Previous experience as both a Client Service Representative and a Veterinary Assistant is strongly preferred.
Responsibilities
- Take ownership of the client service experience and help ensure clients feel welcomed, supported, and valued.
- Help develop, organize, and refine CSR workflows, protocols, and standard operating procedures.
- Create a roadmap for efficient, consistent front-desk operations.
- Keep communication organized among clients, the CSR team, veterinary assistants, and doctors.
- Manage client communication, appointment scheduling, phone calls, check-ins, checkouts, and follow-ups.
- Support client education and help clients understand their pets’ care plans and next steps.
- Identify opportunities to improve processes and bring forward solutions and ideas.
- Assist the medical team with appointments, patient handling, treatments, and other clinical duties within training and scope.
- Prepare exam rooms, maintain a clean and organized hospital, and support efficient patient flow.
- Collaborate with doctors, technicians, assistants, and fellow CSRs to provide excellent patient care.
- Help wherever needed to keep the hospital running smoothly.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
