Customer Service Representative & Veterinary Assistant
About The Position
Epic Tails Veterinary Clinic is hiring a Client Service Representative/Veterinary Assistant, with client service as the primary role and scheduled cross-training as a Veterinary Assistant. The clinic is new and growing, and the position offers an opportunity to help build efficient workflows, standard operating procedures, and a consistent front-desk experience. The role supports clients and their pets from initial contact through checkout while also assisting the medical team with clinical duties within the employee’s training and scope. The clinic emphasizes teamwork, professionalism, direct and respectful communication, accountability, and a strict no-gossip culture. Its approach to medicine focuses on individualized, high-quality care, client education, and giving patients time and attention, including 30-minute appointments. The schedule is full-time: Monday, Thursday, and Friday from 7:30 AM to 5:30 PM, and Wednesday from 10:00 AM to 7:00 PM, with occasional Saturday shifts from 8:00 AM to 1:00 PM. Pay is $19–$22 per hour, based on skills, experience, and qualifications.
Requirements
- Previous experience as both a Client Service Representative and a Veterinary Assistant is strongly preferred.
- Genuine passion for client service and creating exceptional client experiences.
- Strong organizational skills and ability to manage multiple priorities in a busy veterinary setting.
- Excellent communication skills, a friendly demeanor, and a positive, team-focused attitude.
- Initiative and willingness to take ownership, identify improvement opportunities, and help build processes from the ground up.
- Leadership skills and confidence helping guide and improve CSR workflows.
- Flexibility and willingness to work in both front-desk and clinical support roles as scheduled.
- Commitment to professionalism, accountability, teamwork, and a no-gossip culture.
- Passion for high-quality veterinary medicine and client education.
Nice To Haves
- Experience as both a Client Service Representative and a Veterinary Assistant.
Responsibilities
- Take ownership of the client service experience and help ensure clients feel welcomed, supported, and valued.
- Help develop, organize, and refine CSR workflows, protocols, and standard operating procedures.
- Create a roadmap for efficient, consistent front-desk operations.
- Keep communication organized among clients, the CSR team, veterinary assistants, and doctors.
- Manage client communications, appointment scheduling, phone calls, check-ins, checkouts, and follow-ups.
- Support client education and help clients understand their pets’ care plans and next steps.
- Identify process-improvement opportunities and contribute solutions and ideas.
- Assist the medical team with appointments, patient handling, treatments, and other clinical duties within training and scope.
- Prepare exam rooms, maintain a clean and organized hospital, and support efficient patient flow.
- Collaborate with doctors, technicians, assistants, and CSRs to provide excellent patient care.
- Help wherever needed to keep the hospital running smoothly.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
