Customer Service Representative Student Assistant

Careers Listing • Fullerton, CA

10d • Onsite

About The Position

This position reports to the Associate Director and overseen by Customer Service Administrative Analysts. Employees will provide general customer service in various workstations and offices for Student Business Services by answering phones, helping with online "Live Chats" and assisting in-person at our GH180 counter and windows. Tasks include working in a confidential environment at our call center workstations, performing various administrative tasks, reviewing data, and general office work.

Requirements

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, or academic dismissal).
• A student who is authorized to work in the United States and can provide employment eligibility documents.
• Ability to learn and perform assigned work
• Ability to follow oral instructions
• Ability to work cooperatively with faculty, staff, and other students
• Ability to communicate effectively with all levels
• Ability to read and write English at a level appropriate to the position

Responsibilities

• Provide general customer service in various workstations and offices for Student Business Services
• Answer phones
• Help with online "Live Chats"
• Assist in-person at GH180 counter and windows
• Work in a confidential environment at call center workstations
• Perform various administrative tasks
• Review data
• Perform general office work

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed