Student Customer Service Specialist

ASU Enterprise Partners•Tempe, AZ

12d•Hybrid

About The Position

The Student Customer Service Specialist serves an important role in the daily operations of ASU Enterprise Partners (ASUEP) and its affiliates. The Student Customer Service Specialist position works within the Building Operations department and is responsible for completing multiple daily and weekly office tasks in support of ASUEP. This position is year-round. Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours). Student hours will be arranged according to their school schedule and shared work with other students.

Requirements

Collaborative style, combined with the ability and desire to work in a team-based environment
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its affiliates and University business and confidential prospect information
Strong collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
Ability to work both independently and as part of a team
Problem solver who can take initiative and set priorities while being flexible
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
Ability to represent the institution well and possess an advocate’s belief in the vision of ASU as the New American University
Attention to detail and thoroughness in completing assigned duties
Highly organized and able to handle multiple projects
Adept at navigating complex environments with evolving priorities and communication plans
Knowledge of Excel and Microsoft Word
A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others.
Student must be willing to sign and abide by a confidentiality agreement.
Student must possess a valid driver’s license and have a driving record in good standing, and be able and willing to safely drive company vehicles and golf carts as a requirement of the role.

Responsibilities

Assist with conference center desk, reception desk, and building operations
Display professional demeanor at all times
Greet and direct visitors and answer questions
Provide excellent customer service
Conduct daily deliveries
Oversee all aspects of company vehicles and golf carts
Oversee and conduct scheduled inventory/restock/ordering of all supplies
Organize supply rooms, mail room, storage rooms and galley areas
Responsible for all aspects of reserving conference rooms to ensure accuracy
Ensure conference rooms are set according to customer standards for meetings and events
Provide basic audio-visual support
Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate
Provide parking validation for guests
Assist with special projects
Other tasks as requested or assigned