Student Financial Customer Service Analyst

Howard University

1d•$60,000 - $64,000•Onsite

About The Position

The Student Financial Customer Service Analyst serves as a trusted financial resource for students and families by delivering exceptional customer service while ensuring accurate student account management and sound fiscal stewardship. This role leverages technology, data, and proactive communication to enhance the student experience, support operational excellence, and protect university revenue. This is a full-time, fully in-person position based on Howard University's main campus. Regular on-site presence is essential to provide direct student support, collaborate with campus partners, and perform daily operational responsibilities. To support peak enrollment, billing, registration, and other critical university operations, the position may require compensated evening and weekend work as business needs dictate.

Requirements

Bachelor’s degree preferred; an equivalent combination of education and directly related experience may be considered.
Experience in customer service and/or financial operations, ideally in higher education or a service-focused environment.
Experience supporting adult or nontraditional learners strongly preferred.
Ability and willingness to work evening or nontraditional hours based on program needs.
Strong written and verbal communication skills with the ability to provide accurate, empathetic guidance.
Demonstrated ability to analyze accounts, problem-solve, and coordinate with multiple campus offices.

Nice To Haves

Experience supporting adult or nontraditional learners strongly preferred.

Responsibilities

Serve as a primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours.
Conduct comprehensive student account reviews and identify discrepancies.
Liaise with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing issues and ensure accurate updates.
Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions.
Document interactions, maintain accurate case notes, and ensure timely account resolution.
Provide high-quality, empathetic guidance to support student persistence and financial clarity.