Part Time As Needed

R1•Austin, TX

10h•Onsite

About The Position

R1 is hiring a part-time, as-needed Patient Registration Representative at Ascension Dell Children's Medical Center North. The role is the first point of contact for patients and families, helping them access care through accurate, efficient registration and compassionate customer service. The schedule requires at least 48 hours per month and 24 hours on call. The representative checks patients in using multiple computer systems, answers phones, collects patient information, and supports timely access to care. The role involves entering demographic and medical information, navigating insurance coverage, collecting copays, and providing cost estimates when applicable. Representatives work with nurses, physicians, care teams, and emergency staff to support smooth patient flow. R1 provides training in healthcare registration and insurance processes. The position offers exposure to healthcare administration, patient access, revenue cycle operations, and potential career growth within R1. Candidates must have a high school diploma or GED and be able to pass a background check and drug test and meet vaccination requirements.

Requirements

High school diploma or GED.
Exceptional customer service, communication, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask, prioritize quickly, and maintain high attention to detail.
Ability to adapt to shifting priorities based on patient needs.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.

Responsibilities

Provide exceptional, compassionate customer service to patients and families during check-in.
Register patients efficiently and accurately using multiple computer systems.
Answer phones and gather accurate patient information in a fast-paced environment.
Support timely access to care by minimizing registration delays and answering questions clearly and confidently.
Enter demographic and medical information, navigate insurance plans and coverage details, collect copays, and provide cost estimates when applicable.
Collaborate with nurses, physicians, care teams, and emergency staff to help ensure smooth patient flow.
Balance multiple systems and tasks while adapting to shifting priorities based on patient needs.