Customer Service Representative/Manager in Training (MIT)
About The Position
Midas is seeking a Customer Service Representative/Manager in Training to develop the next generation of leaders. The Manager in Training program provides skills in leadership, customer experience, and sales. No automotive experience is required. The role combines customer service and sales responsibilities with team leadership and oversight of shop operations. The position includes opportunities for ongoing training and professional development, flexible scheduling options, and work in a close-knit, supportive team environment. Midas emphasizes customer satisfaction, innovation, teamwork, sales excellence, and work-life balance.
Requirements
- Excellent customer service disposition.
- Good communication skills.
- Leadership ability.
- Team-building skills.
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
- Valid driver's license.
Responsibilities
- Deliver exceptional customer service by listening to and consulting with customers.
- Follow up with customers regarding requested services and estimated completion times.
- Present and discuss pricing estimates with customers and promote shop service specials.
- Lead, manage, and train the team in accordance with the company's vision, purpose, core values, and employee creed.
- Oversee technicians' inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
- Maintain inventory counts.
- Maintain the facility's cleanliness and organization.
- Perform other duties as assigned.
Benefits
- 401(k)
- Paid time off
- Flexible scheduling options
- Ongoing training and development opportunities
- Competitive benefits packages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
