Customer Service Representative - Inside Sales Support

ITW•Appleton, WI

1d•Onsite

About The Position

Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative. If you have a passion for delivering a best-in-class customer experience, then this role might be a great fit for you! The location for this position is Appleton, WI.

Requirements

Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
Must demonstrate a positive, enthusiastic, and self-motivated approach, along with a strong commitment to supporting customers and delivering excellent service.
Demonstrated ability to learn new software systems
Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems
Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
Occasionally collaborate with team to address customer needs and provide excellent customer service
Excellent communication skills, with the ability to compose professional emails and communicate professionally through phone calls
Ability to build and maintain strong relationships with internal and external customers

Nice To Haves

CRM knowledge is preferred.
Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background
Minimum of two years working in an inside sales or account management environment
Product knowledge and basic understanding of welding features

Responsibilities

Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns
Recommend the proper welding process and products over the phone or through email with distributors and end user customers.
Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times
Facilitate 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance
Complete data entry, including but not limited to, order entry and account management
Review and respond to time sensitive emails
Timely back-order review with communication regarding updates to distributors and the sales team
Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
Will be expected to perform additional duties as needed