Customer Svc Representative-JMH

Dept.of Off Street Parking•Miami, FL

9d•$0 - $23

About The Position

The Customer Service Representative I is responsible for customer satisfaction while selling monthly parking decals and cards, processing bills and payments, and developing bulk customer sales leads. The role also serves as a customer service receptionist, covering the receptionist desk and acting as a liaison between customers and parking staff. The position handles customer inquiries and complaints about parking facilities, rates, availability, parking equipment, operations, and vehicle accidents at JMH facilities. It manages parking-account correspondence and transactions, including issuing monthly accounts and cards, processing refunds, billing accounts receivable, maintaining inventory, and updating administrative-system files. The role performs office-closing duties and other assigned work.

Requirements

At least one year of customer service experience.
High school education.
Fluent communication skills in both English and Spanish.
Strong written and verbal communication skills.
Ability to deal courteously and effectively with customers in person and by telephone.
Ability to provide parking-related information to the public.
Proficiency in computer systems and strong typing skills.
Knowledge of parking facility rules, regulations, and procedures.
Knowledge of simple arithmetic and critical decision-making.
Ability to work with charts, tables, and schedules.
Ability to work independently and complete assigned responsibilities.
Ability to manage phone calls appropriately and provide clear messages to staff.
Ability to follow oral and written instructions.
Accuracy and strong attention to detail when checking, posting, counting, and operating equipment such as computer terminals, simple calculators, and copiers, and knowledge of a variety of office routines.
Use judgment within a restricted scope of duties, analyze facts surrounding individual problems, and refer involved or questionable cases to a supervisor.
Maintain tact in regular contacts with employees in other departments, the general public, and customers to avoid friction and obtain cooperation.
Call two hours before the scheduled shift when unable to work; in an emergency when no replacement is available, remain at work for up to two hours after the scheduled end time until a replacement is found.

Responsibilities

Cover the receptionist desk.
Work a varied schedule according to business needs.
Act as a liaison between customers and parking staff.
Resolve customer service issues.
Answer telephone inquiries about facility locations, monthly and daily rates, and space availability.
Handle complaints and problems involving parking machines, pay stations, parking operations, and vehicle accidents within JMH facilities.
Send and respond to emails regarding parking accounts and customer inquiries.
Perform office-closing duties in a timely manner.
Receive payments and issue monthly parking accounts and cards.
Perform inventory of monthly accounts.
Update computer files in the administrative system.
Process customer refund payments.
Process monthly accounts-receivable billing.
Perform other work as assigned.