Customer Service Representative I (Automotive Fleet Parts Counter)

City of Houston • Houston, TX

3d

About The Position

The Customer Service Representative I is a Tier I position in the City of Houston’s Fleet Management Department, within the Parts division. The role supports the department’s mission to provide fleet management services and contribute to its goal of being recognized as the best-managed fleet in the country. The position serves internal and external customers by handling parts and surplus-property inventory, transporting automotive parts, and responding to customer inquiries. Work location, workdays, and hours vary; the schedule may require weekends, holidays, and shifts.

This is a General Services Department position. It is a safety-impact position subject to random drug testing. New hires and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of provided information. The work is generally in office conditions and is physically comfortable most of the time, with occasional stooping, bending, or light lifting of materials up to 50 pounds. There may be occasional minor discomfort from less-than-optimal temperature and air conditions, as well as long periods of standing and walking.

Requirements

• High school diploma or GED.
• Six months of administrative or customer-service-related experience; an Associate's degree may be substituted for this experience requirement.
• Valid Texas driver's license and compliance with the City of Houston's driving policy (AP 2-2).
• Must pass a pre-employment drug test; the position is subject to random drug testing. For promotional candidates, an assignment drug test is required.

Nice To Haves

• Previous automotive parts experience.
• Experience sourcing agricultural parts for John Deere, New Holland, Toro, Kubota, and Alamo in a retail or maintenance environment.
• Knowledge of Microsoft programs.
• M5 experience.
• Ability to work independently and excellent interpersonal, communication, and computer skills.
• Eligible veteran applicants may receive preference, subject to the stated qualifications and selection conditions.

Responsibilities

• Order, receive, stock, distribute, and complete inventory of surplus property for internal and external customers.
• Transport automotive parts to internal and external customers.
• Research, analyze, and resolve standard customer problems and inquiries by phone, email, in person, and other forms of communication.
• Assist with the operation of Just In Time warehouse storage areas, receiving areas, inventory controls, or material management facilities.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED