Customer Service Representative I - Part Time
About The Position
Naples Airport Authority is seeking a friendly, professional, and service-oriented part-time Customer Service Representative I for its FBO Services team. The role is one of the first points of contact for airport visitors, pilots, and passengers, and helps create a welcoming customer experience. It suits someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in hospitality. The representative provides customer service in person, by phone, and by email; coordinates aircraft and guest services; works with dispatch and line service teams; maintains records and information in aviation business systems; processes transactions and completes shift close-out tasks; responds to routine concerns; follows airport safety procedures; and collaborates with colleagues and other departments to support FBO operations. Starting salary is $20.40 per hour.
Requirements
- High school diploma or GED required.
- Excellent communication, interpersonal, and customer service skills.
- Friendly, professional demeanor and a passion for helping others.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Proficiency with Microsoft Office applications and willingness to learn aviation business systems.
- Ability to work collaboratively with others and handle customer concerns professionally.
- Valid Florida driver's license with a driving record meeting Authority standards.
Nice To Haves
- Associate degree preferred.
- Six months of experience in customer service, hospitality, administrative support, aviation, or a related field preferred, but not required.
Responsibilities
- Greet pilots, passengers, and airport visitors in a friendly, professional, and welcoming manner.
- Provide customer service in person, over the phone, and through email.
- Coordinate aircraft fueling, ground services, transportation, catering, lodging, and rental arrangements.
- Work with dispatch and line service teams to ensure timely and accurate service.
- Enter and maintain aircraft, customer, and service information using aviation business systems.
- Coordinate crew car and valet services and maintain accurate records.
- Process transactions, complete daily close-out procedures, and balance end-of-shift records.
- Respond to customer inquiries, resolve routine concerns, and escalate issues when necessary.
- Follow airport safety procedures and support daily FBO operations.
- Collaborate with team members and other departments to provide a seamless customer experience.
Benefits
- Supportive, team-oriented work environment.
- Opportunities for training, professional development, and career advancement.
- Employee wellness program with activities and incentives.
- Opportunity to gain experience in the aviation industry.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
