Part Time Float Customer Service Representative I

First National Bank Of Bastrop • Elgin, IL

7d • Onsite

About The Position

This part-time float position requires travel to Bastrop, Cedar Creek, Elgin, or Smithville depending on the bank’s needs. The Customer Service Representative performs a variety of customer services in the drive-thru and lobby, including receiving deposits and loan payments, handling withdrawals, and cashing checks and savings bonds. The role answers customer questions and supports deposit growth by using the Community Banking Relationship Model to enhance customer relationships.

The position also helps customers understand and use bank services, identifies their needs, and presents appropriate services and referrals. The employee must follow bank operations, security, and regulatory requirements, including Bank Secrecy Act rules, and protect confidential customer information. Regular, punctual attendance and appropriate attire are expected.

Requirements

• High school diploma or equivalent.
• Six months of cash-handling experience in a customer service position.
• Excellent customer service skills and good judgment on customer service issues.
• Proficiency with computers and Microsoft Office software.
• Excellent listening ability and verbal communication skills.
• Ability to read, comprehend, and follow written procedures and regulations.
• Strong attention to detail, with a focus on accuracy and quality of work.
• Strong organizational skills and ability to balance multiple tasks while handling frequent interruptions.
• Basic math skills.
• Ability to take initiative and maintain flexibility.

Nice To Haves

• Previous banking experience.
• Fluency in English and Spanish.

Responsibilities

• Cash checks and disburse funds after verifying signatures and that sufficient funds are available.
• Review checks for endorsements, dates, recipient identification, bank names, and legality.
• Accept deposits, verify transaction accuracy, and follow funds-availability and large-cash regulations.
• Prepare, verify, and issue cashier’s checks and money orders.
• Accept loan payments and prepare commercial customer change orders.
• Assist customers with redeeming savings bonds.
• Record and process night and mail deposits.
• Log cashier’s checks and money orders.
• Verify account balances and transactions for customers.
• Complete debit-related special requests, including closing accounts and ordering checks.
• Balance the drawer or cash recycler at the end of the day and balance ATMs at the end of the week.
• Support the ABM in the monthly audit.
• Maintain the TCR, check scanner, and coin counter.
• Participate in dual-control functions and comply with bank operations and security procedures.
• Complete Debit Card/Card@Once training to print debit cards for customers.
• Stay informed about fraud trends through communications, the bank intranet, and training.
• Maintain customer confidentiality and protect bank operations.
• Promote awareness and use of Online Banking and Mobile Banking.
• Explore customer needs, present information about appropriate bank services, and obtain customer consent to use services.
• Maintain knowledge of bank services, respond to customer questions, identify cross-sell opportunities, and make referrals when appropriate.
• Perform other related customer service duties as assigned.
• Maintain knowledge of Bank Secrecy Act regulations and applicable regulatory, security, and bank policies and procedures.
• Produce quality work within deadlines, work effectively independently and as a team contributor, and coordinate with others as needed.
• Represent the bank professionally and participate in community organizations, events, and activities.
• Continue banking-related education through self-study and in-house or external training.
• Maintain regular and punctual attendance and wear appropriate attire.

Benefits

• Paid time off.
• Paid parental leave.
• Paid volunteer time.
• Employee Stock Ownership Plan with 401(k) provisions and match.
• Up to $850 match on a Health Savings Account, with a qualifying medical plan.
• Life, AD&D, and LTD insurance.
• Tuition reimbursement.
• Optional medical insurance.
• Optional dental insurance.
• Optional vision insurance.
• Optional supplemental coverages, including short-term disability, cancer, critical illness, and accident.
• Medical Spending Accounts.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Dependent Care FSA.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED