Part Time Bilingual Customer Service Representative I

Inframark • Jersey Village, TX

3d

About The Position

The Part Time Customer Service Representative I handles and processes incoming customer calls and requests. The schedule is Monday through Friday, 10 a.m. to 3 p.m. The role takes, prepares, tracks, and expedites customer orders and inquiries by phone and in person; completes transaction paperwork; generates reports; refers service failure complaints to designated departments for investigation; inputs inspection and payment information; and prepares basic customer correspondence. The representative may also maintain a cash drawer and process cash payments. Other duties may be assigned.

The role requires a high school diploma or GED and one year of related experience. It calls for basic proficiency with Microsoft Office and the internet, familiarity with basic office equipment and phone systems, numerical and cash-handling skills, typing at 35 WPM including alphanumeric keys and use of a 10-key machine, basic map-reading ability, ability to read meters, and working knowledge of billing and payment processing.

The work takes place in an office environment and involves sitting, standing, walking, bending, and occasionally lifting and moving up to 20 pounds. The employer is an equal opportunity employer and states that qualified applicants will be considered without discrimination on the listed protected grounds.

Requirements

• High school diploma or GED.
• One year of related experience.
• Basic proficiency with Microsoft Office applications and the internet.
• Ability to work with basic office equipment and phone systems.
• Ability to work with numbers, including calculations and cash handling.
• Typing speed of 35 WPM, including alphanumeric keys, and ability to use a 10-key machine.
• Basic map-reading ability.
• Ability to read meters.
• Working knowledge of billing and payment processing.
• Communicates clearly and professionally and contributes to a positive internal and external customer experience.
• Pays attention to detail, identifies and solves problems, escalates issues appropriately, and checks work for quality.
• Works well with supervision, completes projects, follows company policies and SOPs, and manages multiple tasks.
• Demonstrates a positive attitude, acts in accordance with company vision, mission, and values, takes accountability for performance, and is willing to take on additional assignments.

Responsibilities

• Take, prepare, track, and expedite customer orders and inquiries by phone and in person.
• Complete paperwork associated with each transaction.
• Generate reports as needed.
• Refer service failure complaints to designated departments for investigation.
• Input information regarding inspections and payments.
• Prepare basic correspondence with customers.
• May maintain a cash drawer and process cash payments.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED