Customer Service Representative I/Float (Deckerville)

THUMB BANK & TRUST•Marion Township, MI

9d•Onsite

About The Position

The Customer Service Representative I is the face of Thumb Bank & Trust, providing exceptional customer service while accurately processing financial transactions and maintaining cash management and balancing procedures. This role serves customers by email, phone, and in person; supports routine banking transactions and account access; and refers complex requests to appropriate staff. The position is based at the Deckerville Branch in Deckerville, Michigan, and is full-time.

Requirements

Ability to maintain confidential information.
Professional image and courteous, positive, professional communication.
Ability to listen actively, respond promptly to customer needs, follow through, and resolve issues helpfully.
Good mathematical aptitude for daily balancing.
Strong attention to detail and ability to manage competing demands while processing transactions accurately and efficiently.
Ability to remain composed under pressure, solve problems, and defuse tensions to address customer issues.
Excellent verbal and written communication skills.
Pleasant and approachable disposition.
Ability to multitask, self-organize, and monitor follow-up.
Proficiency in general computer skills and Microsoft Office, including Word, Excel, and Outlook.
Ability to lift or move up to 50 pounds.
Availability to work branch hours, including weekends.

Nice To Haves

Previous banking experience.
Experience providing customer service and handling high volumes of cash.

Responsibilities

Greet and assist customers promptly and courteously by email, phone, and in person while following bank procedures and security protocols.
Provide transaction services and friendly, efficient solutions to customer needs.
Build long-term customer relationships while maintaining a positive, professional attitude.
Process cash, checks, withdrawals, deposits, and loan payments; issue receipts and record transactions in the system.
Verify signatures and available funds before disbursing funds.
Maintain the cash drawer, perform daily proofing, balance cash on hand, and reconcile transactions and negotiable items with system records.
Review checks for endorsements, dates, recipient identification, bank names, and legality.
Answer incoming calls, respond to customer-service inquiries, make follow-up calls, and transfer calls when appropriate.
Introduce customers to mobile, online, ATM, and other efficient banking methods.
Assist with debit card activations, online access setup and resets, check orders and re-orders, debit card orders, and debit card limit increases.
Work collaboratively with co-workers, demonstrate respect and professionalism, be punctual, and support management with special requests.
Identify opportunities to promote banking products and services.
Help balance the branch ATM and ensure it is functioning properly.
Assist with vault management, including verifying deposits, counting currency, and balancing.
Refer complex requests to appropriate staff.
Follow financial institution policies and procedures and applicable state and local laws and regulations.
Participate in community events.
Perform additional duties as assigned.