Customer Service Representative - Float - Versailles

City National Bank•Versailles, KY

10d•Onsite

About The Position

City National Bank is hiring an on-site Customer Service Representative to provide exceptional service to customers and support banking transactions. The role serves as a first point of contact, identifies customer needs, recommends appropriate products and services, and helps customers use online and mobile banking. The representative maintains accurate records in compliance with banking regulations and collaborates with internal teams to resolve complex issues. The posting highlights a supportive, inclusive workplace, training and career growth opportunities, competitive compensation, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution is a plus.

Responsibilities

Promptly and effectively address customer inquiries and resolve issues.
Serve as the first point of contact for customers and represent the bank professionally and helpfully.
Identify and assess customers’ needs and recommend appropriate banking products and services.
Process deposits, withdrawals, transfers, and other transactions accurately and efficiently.
Educate customers about self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.